TERMS AND CONDITIONS

These terms and conditions prove the transparency of ELCANO SCHOOL S.L in its agreements and procedures. This document includes all the terms and conditions to attend Spanish courses and training in ELCANO SCHOOL S.L, thus, we recommend a thorough reading.

This is a service agreement between ELCANO SCHOOL S.L., Juan Sebastián Elcano Spanish School (‘ELCANO’ from now on, located in Alicante, Spain), and the student. This agreement is subject to the current legislation in Spain.

The TERMS AND CONDITIONS are legally binding once ELCANO receives a handout of the completed form of the student, either online or physical, and the whole payment or reservation of the contracted services by the student.

1. ENROLMENT:

The student will be required to provide true and rigorous information. It is also compulsory for the student to inform about the true criminal status, current or past and about all the illnesses they may affect other students or the participation capacity in the Spanish courses they had chosen Otherwise, ELCANO will reserve the right to not accept the enrolment or to cancel the contracted services without any refund.

The minimum age to participate in our group adult programs is 17. The age could be adapted for the customized programs, private classes, and study programs.

To proceed with the enrolment the student will need to fill in the enrolment form online or physically.

2. PAYMENT:

In order to formalize the agreement the student needs to conduct the whole payment or the reservation with the following amounts:

  • Group course reservation (Intensive, Semi-Intensive, online group courses): 100€
  • Private classes: 100€
  • Group/Private classes reservation + accommodation: 200€

Payment methods:

1. BANK TRANSFER: the payment can be made FULL PAYMENT or TWO INSTALLMENTS (reservation + remaining amount, no later than three weeks before the beginning of the course).
The bank transfer will be formalized once the student sends the bank receipt. The school will no be responsible for the possible bank commissions.

Bank account:
Account holder: ELCANO SCHOOL S.L
IBAN: ​ ES37 0081 4234 1800 0192 0698
BIC/SWIFT code: ​ BSAB ESBB
Subject: student name

ON-SITE PAYMENT (CARD OR CASH) the payment can be made FULL PAYMENT or TWO INSTALLMENTS (reservation + remaining amount). Visa, Mastercard, and American Express are accepted together with debit cards. Visa and Mastercard are subject to 2% bank commission; American Express to 4% bank commission that will be applied to the enrolment amount.

Discounts and promotions will not be applicable for courses that require the invitation letter for visas.

3. CANCELLATIONS AND MODIFICATIONS:

ELCANO will not refund the amount of the full cost as a reservation and corresponds to administrative expenses. The remaining amount will be refunded as long as the student informs three weeks in advance before beginning the course. If the cancellation is not made within the estimated time, the student will lose the right to a refund. To request cancellation, it is necessary to send an email to info@escuela-elcano.com writing the registration data of the student
There are no reductions in the course or accommodation prices to start or finish in the middle of the week or for local or national holidays when there is no class. A calendar is available atwww.escuela-elcano.com for the student to check the public holiday dates.

If the student does not reach the minimum level when the course begins, once the student is enrolled in our school and has accepted the terms and conditions, ELCANO will offer an alternative course o private classes. The number of private lessons may be lower than those of the reserved group course. In case the student does not accept the suggested options, he/she will be refunded the payment except for the amount concerning the reservation (100€).
If the student has accommodation, it will be canceled and the payment will be refunded except for the amount concerning the reservation (100€)

COVID cancellations and modifications
The ELCANO school reserves the right to modify the group courses and private lessons in order to guarantee the safety of students and teachers and to follow the guidelines of the health authorities carried out during the pandemic. If necessary, the courses will be changed to online classes with the same or similar conditions to face-to-face classes and in very special or specific cases, postponed.

Cancellations/modifications during the course of the program:

No refunds are made once the course has started.
It is not possible to stop the classes during the program if ELCANO does not accept it. The request has to be made through info@scuela-elcano.com.
The students with visas can check section 7 of this document.

4. SPANISH COURSES/PRIVATE CLASSES:

Level test: all students who already have knowledge of Spanish agree to take a level test at least one week before the start of the course and without any help. Otherwise, we cannot guarantee the correct distribution by level/group. Students will receive information about their level and schedule as soon as possible at the start of the program.

Changes during the program:

Group courses: the groups in Intensive Spanish Courses for adults are 3 to 10 students, the rest of intensive groups for teenagers (Summer camp), can be formed from 4 to 15 students. In the exceptional case where fewer than three students attend a given level, the school reserves the right to change the group course to a private tuition program. If this happens, the hours of the classes will be reduced to 50% (example: Intensive 15h/week to an individual or with partner lessons of 7.5h/weekly). In any case, the same contents will be covered during the course since the smaller groups in number of students allow to treat the same contents in less time. The schedule of Spanish classes is divided into three possible blocks, but the school cannot guarantee a specific schedule. This depends on various circumstances such as the courses being run at that time, the number of students, the level, the type of course, etc. Schedules are not available until the week before the start of the course. Intensive classes are held from Monday to Friday. Students will start their course every Monday. For other language courses, check the school annual calendar.

Private classes o with a partner classes: the lessons are 60min. The price includes both the tuition fee and the use of materials during the classes prepared by the teacher. Books are not included in the registration fee and are optional. The number of private lessons must be paid before each lesson or pay bonuses with 15, 20, 25, or 30h of classes which will be valid for 6 months from the first class. They are non-refundable and cannot be transferred to another person.

Class reservations must be made with a minimum of 48h and always according to the availability of the center. Cancellations must be made at least 24 hours in advance. If the student does not notify ELCANO about the cancellation of the class by email to info@escuela-elcano.com or does not attend, it cannot be recovered and no refund will be made.

Books are not included in the registration fee and are not compulsory. Textbook price: 25€. Workbook price: 15€.

5. ACCOMMODATION:

All students who book a course in ELCANO have the right to hire the accommodation service (exclusive service for ELCANO students). Students who choose accommodation in a shared apartment will have to pay, on the day of the collection of the keys, an additional amount of 75€ for:

-50€ deposit, which will be returned to you under the following conditions that will be signed in the document “Basic rules of behavior”.
– 25€ in the concept of the final cleaning.

RULES FOR SHARED APARTMENT ACCOMMODATION:

  1. The student will be responsible for any breakages and damages that may be caused by negligence or intentionally. If there is damage and none of the tenants of the apartment will be responsible, the cost of the repair will be divided among all the students of the apartment.
  2. On the day of the collection of the keys, the student will have to pay 50€ as a deposit, which will be refunded at the end of his stay, and 25€ as a final cleaning, which will be done once the student leaves his accommodation. In any case, the student will have to respect the weekly cleaning rules established by the flat and flatmates.
  3. Garbage has to be taken out every afternoon to prevent unexpected friends (ants/cockroaches,.).
  4. In case the tenant/housekeeper of the cleaning week does not want to clean, a cleaning person will be called. The cost will be paid by the same tenant (20€ minimum service.).
  5. Each tenant needs to clean the kitchen after use.
  6. In case of serious disciplinary failure, repeated bad behavior, the student may be expelled from the accommodation losing all the right to return.
  7. If the damage was caused by third parties, all expenses will be charged to the student, who will lose all rights to a claim.
  8. The abandonment of the accommodation in imperfect cleaning conditions will be punished with the amount of the deposit.
  9. Parties in the apartment are totally forbidden.
  10. It is not allowed to invite people to a sleepover without the permission of the school.

RULES HOST FAMILY ACCOMMODATION:

  1. Students must respect some rules to establish a good coexistence:
  2. Do not make noise (slamming doors, screaming)
  3. Peace and quiet are requested after 23:00.
  4. Shower: it is recommended to take 1 shower a day during the evening (until 23:00)
  5. Washing machine: 1 washing service/week is available.
  6. Family lunch/dinner times must be respected and the student must adapt to them. In case you do not want to participate, you need to tell the host family in advance. See schedule table:
  7. Meals are prepared according to Spanish customs, for this reason, the student needs to understand that the meals are not the same that are prepared in their country of origin. Breakfast includes: cereal, milk/coffee/tea, butter toast, jam, cheese or croissant, and muffins.
  8. The kitchen space is reserved only for the mother/father of the family. Students cannot use the appliances without permission from the host family.
  9. You cannot take food/drink without asking the family.
SCHEDULE
LUNCH14:00 – 14:30
DINNER20:30 – 21:00

*Continuous communication between the host family and the student is essential.

6. CERTIFICATE, ASSISTANCE AND POSSIBLE EXPULSION:

Lack of assistance will not be recoverable. In order to receive the certificate of attendance, the student must duly justify his or her faults and in any case, attend at least 80% of his or her classes. The school has the right to expel students who have more than 30% of attendance failures without justification or inappropriate behaviour in the school.

7. VISA:

NONCOMMUNITY STUDENTS NEED A VISA. Each student is responsible for consulting requirements to enter Spain and make the visa application in their corresponding Embassy.

Once the student has registered at the school and has paid the full amount of the tuition, ELCANO will provide the student with all the necessary documents:

  • invitation letter:
  • confirmation of Spanish course
  • invoice for the total program amount.

These documents lack official power and are documents that serve for the confirmation of registration and payment in one of our courses at ELCANO SCHOOL S.L. These documents will have a validity equivalent to the duration of the course that has been contracted by the student, never superior. In case the student urgently needs the original of any of these documents, the courier costs will be paid by the student. Discounts and promotions will not be applicable for courses that require the invitation letter for visas.

If the VISA application is rejected, the student will have to send the official refusal document toinfo@escuela-elcano.com to proceed to the return and cancellation of contracted services. ELCANO will in no case refund the amount that was paid for the administrative expenses (150€ course or 200€ course + accommodation). The remaining part will be returned, provided the student notifies the cancellation at least 3 weeks before the start of the course. If the cancellation is not made within the estimated time, the student will lose the right to reimbursement.

If the student has not received a resolution, the start date of the course and accommodation may be modified as long as the student informs info@escuela-elcano.com in writing at least 2 weeks before the start of the course and accommodation. In case the notice is not made in time, the modification will not be possible and the student will not receive any refund for the period of the course and accommodation not enjoyed.

8. TRANSFER AND ARRIVALS:

The student who hires the transfer is responsible for providing the information about flight, airline, date and time of arrival, flight number, and airport of origin to ELCANO at least 7 days before the arrival to info@escuela-elcano.com, in order to be able to organize the transfer. Otherwise ELCANO is not responsible for the pick up and the student loses the right to reimbursement. If cancellations and delays are not communicated in advance (min. 5 hours) the student loses the right to refund the transfer.

9. INSURANCE:

ELCANO has liability insurance within its facilities. Students are not covered in case of any contingency, illness, theft, or loss of personnel, either in their accommodation or outside or within the classrooms of the center and work areas. For this reason students are advised to take out travel insurance in their country which includes:

  • Personal Health Insurance / Health Insurance Abroad
  • Accident Insurance.
  • Civil Responsibility Insurance.

10. DATA PRIVACY AND ADVERTISING:

Responsible: Identity: ELCANO SCHOOL, S.L – NIF: B54982574.

Address: C/ Bazán 20, puerta 25, entreplanta, 03001 Alicante, España.

Email. : contact@escuela-elcano.com

On behalf of the company, we process the information you provide to us in order to provide the requested service, perform the billing of the same. The data provided will be kept as long as the business relationship is maintained or for the years necessary to comply with legal obligations. The data will not be transferred to third parties except in cases where there is a legal obligation. You have the right to obtain confirmation on whether ELCANO SCHOOL, S.L is processing your personal data so you have the right to access your personal data, rectify inaccurate data or request its deletion when the data is no longer needed.

In addition ELCANO SCHOOL, S.L requests your authorization to offer products and services related to those requested and loyalty as a customer.

11. COMPLAINTS, SUGGESTIONS AND QUALITY SURVEY:

Each student has the right to express their opinion on the school services at the reception of the school, through the following form or completing .