FAQs2021-03-05T17:40:40+00:00

Registration and payments

How do you enroll?2023-11-28T11:27:58+00:00

In order to register, the student/student must fill out the online or written registration form, providing the true and rigorous personal information in their registration. The minimum age to participate in our group adult programs is 17. The personalized programs, individual classes, and school programs can be adapted for all ages.

How to register and make the payment?

To formalize the enrolment, the student needs to make the total payment or the payment of the reservation of services with the following amounts:

  • Booking for intensive courses: 185,00€
  • Booking for semi-intensive courses: 120,00€
  • Booking for private clases: 100,00€
  • Booking for courses/private clases + accommodation: 250,00€
  • Booking for courses with visa/residence for study:Total payment

Once the reservation payment has been made, Elcano School will proceed to formalise the student’s enrolment in our school. This registration will only become official once the rest of the payment of the total amount of the requested services has been made. This payment is due no later than 21 calendar days prior to the commencement of the contracted services.

What are the payment methods?

Payment methods:

BANK TRANSFER possibility of making PAYMENT IN FULL or in 2 DEPOSITS (reservation + remaining amount no later than 21 calendar days before the start of the requested services). The bank transfer will be formalized once the student sends the bank receipt. The school will no be responsible for the possible bank commissions.

Bank account:
Holder: ELCANO SCHOOL S.L
IBAN: ​ ES37 0081 4234 1800 0192 0698
Code BIC/SWIFT: ​ BSAB ESBB
Subject: Student name

2. PAY IN FULL PAYMENT AT THE SCHOOL IN CASH OR BY CARD or in 2 DEPOSIT (reservation + remaining amount no later than 21 calendar days before the start of the requested services). Visa, Mastercard, and American Express are accepted together with debit cards. Visa and Mastercard are subject to 2% bank commission; American Express to 4% bank commission that will be applied to the enrolment amount. Visa, Mastercard, and American Express are accepted together with debit cards. Visa and Mastercard are subject to 2% bank commission; American Express to 4% bank commission that will be applied to the enrolment amount.

Discounts and promotions will not be applicable for courses that require the invitation letter for visas.

Can I modify or cancel the reservation?2023-12-13T11:24:17+00:00

Under no circumstances will ELCANO SCHOOL S.L. reimburse the reservation fee, which corresponds to administrative costs. The remaining part will be refunded, provided that the student informs about the cancellation at least 21 calendar days before the start of the contracted services. If the cancellation is not made within the estimated deadlines, the student will lose the right to a refund. To request cancellation, please send an email to info@escuela-elcano.com with the student’s enrolment details.
There are no reductions in the course or accommodation prices to start or finish in the middle of the week or for local or national holidays when there is no class. The student should review the school calendar with holiday information found on the school’s website www.escuela-elcano.com.

Once enrolled in our school and accepting the terms and conditions of the same, if there is the case that at the time of starting the course the student does not adapt to the minimum level required within the group, ELCANO SCHOOL S.L. will offer an alternative course or private classes. The number of private lessons may be less than the number of lessons in the booked group. If the student does not wish to accept the options proposed by the school, the amount will be refunded minus the part corresponding to the reservation.
In the case of students who have also contracted accommodation, the accommodation will be cancelled and the full amount will be refunded minus the reservation fee of the accommodation (250,00€).

Cancellations or modifications during the course of the programme.

No refunds are given once the course has started for any reason. It is not possible to stop classes during the programme or to change the programme once the course has started.

Students with visa see section Do I need a visa and what are the conditions?

Other services

How are my personal data protected?2023-12-13T11:10:27+00:00

On behalf of the company, we process the information you provide to us in order to provide the requested service, perform the billing of the same. The data provided will be kept as long as the business relationship is maintained or for the years necessary to comply with legal obligations. The data will not be transferred to third parties except in cases where there is a legal obligation. You have the right to obtain confirmation on whether ELCANO SCHOOL, S.L is processing your personal data so you have the right to access your personal data, rectify inaccurate data or request its deletion when the data is no longer needed.

In addition ELCANO SCHOOL, S.L requests your authorization to offer products and services related to those requested and loyalty as a customer.

How can I make complaints, suggestions and quality survey?2023-12-05T09:41:12+00:00

Each student has the right to express their opinion on the school services at the reception of the school, through the following form or completing .

COVID-192021-02-18T14:54:57+00:00

The Elcano School adapts all precautionary measures by covid-19 so that all our students are in a safe and comfortable environment during the learning of the Spanish language

  • Before entering school, it shall be compulsory: disinfect the soles of the shoes, disinfect the hands and wear the mask.
  • Compulsory use of mask.
  • Use of hydroalcoholic gel.
  • Do not share: pen, scissors, materials, etc.
  • All study materials will be provided via telematic, no copies and prints will be made.
Do I need travel insurance?2021-02-18T14:52:32+00:00

Elcano has liability insurance in its facilities. Students are not covered for any contingency, illness, theft, or loss of personnel, either in their accommodation or outside or within the classrooms of the center and work areas. This is why the student is responsible for making travel insurance in your country that includes:

    • Personal health insurance and sickness abroad.
    • Accident Insurance.
    • Liability insurance in case you hire the Internship Program

Courses and Accommodation

Is it important to take the level test?2023-12-13T11:25:31+00:00

All students who already have some knowledge of Spanish undertake to take a level test at least 14 calendar days before the start of the course and without any assistance. Otherwise, we cannot guarantee the correct distribution by level/group. Students will receive information about their level and schedule as soon as possible at the start of the program. If the Head of Studies considers it necessary, the student will have to take an oral test by videoconference or at the Elcano School.

What are the conditions for group courses?2023-12-13T11:24:00+00:00

Group classes: The groups in Intensive Spanish courses for adults are from 3 to 12 students, the rest of the intensive groups for teenagers (Summer camp), can be formed from 4 to 15 students. In the exceptional case that there are less than 3 students at a given level, ELCANO SCHOOL S.L. has the right to offer the student the right to change the date of the programme or the right to change the group course for a personalised programme covering the same teaching hours in different modalities.

The schedule of Spanish classes is divided into three possible blocks, but the school cannot guarantee a specific schedule.
This depends on various circumstances such as the courses being run at that time, the number of students, the level, the type of course, etc. Timetables will not be available until 7 calendar days before the start of the course. As a general rule, ELCANO SCHOOL S.L. will send an e-mail with all the information about the course on the Thursday or Friday before the course starts. Intensive course classes are held from Monday to Friday and students will start their course every Monday. For other language courses, please consult the school’s annual calendar.

What are the conditions for private classes or with partner classes (in person, online, or at home)?2023-12-13T11:23:33+00:00

Private lessons or lessons with a partner: Lessons are 55 minutes long. The price includes both the tuition fee and the use of materials during the classes prepared by the teacher. Books are not included in the registration fee and are optional. Private lessons will not take place if full payment for the lessons has not been paid in advance according to the terms and conditions of payment. The packages of 15h and 20h of classes will be valid for 6 months from the first class taken. They are non-refundable and cannot be transferred to another person.

Class reservations must be made with a minimum of 48h and always according to the availability of the center. Cancellations must be made at least 24 hours in advance. If the student does not notify ELCANO SCHOOL S.L. of the cancellation of the class by e-mail to info@escuela-elcano.comIf you do not attend or do not inform ELCANO SCHOOL S.L. about the cancellation of the class, the class cannot be made up and no refund will be made. do not attend the class, the class cannot be made up and no refund will be made. The administration closes at 19:00, so any message received after this time will not be considered valid for cancellation.

ELCANO SCHOOL S.L. cannot guarantee that classes will be taught by the same teacher if the student does not have continuity in their attendance and class schedules.

When does the school close? – Public holidays2023-12-13T12:28:31+00:00

The school will be closed for the Christmas holidays. The national and local holidays, which are indicated in the school calendar, should also be added. These days will partially recover when they affect intensive Spanish courses. This recovery does not apply to other types of courses.

Click here to consult the school calendar.

Can I get the certificate?2023-12-13T11:15:27+00:00

Lack of assistance will not be recoverable. In order to receive the certificate of attendance, the student must duly justify his or her faults and in any case, attend at least 80% of his or her classes. The school has the right to expel students who have more than 30% unexcused absences or inappropriate behaviour at school.

The certificate issued by Elcano School, S.L. has no official validity. A certificate of achievement will be issued at the end of the stay at the school, provided that the student has more than 80% attendance. Together with the school certificate, a guide to the contents of the course and a transcript of grades will be issued.
We encourage our students to certify their level of Spanish through the different official exams of the Instituto Cervantes. If you need or are interested in taking an exam to officially certify your Spanish, ask at reception or send us an email to info@escuela-elcano.com and we will help you in this process. You can find more information about official exams and our DELE preparation courses here.

What are the standards and conditions for apartment sharing?2023-12-13T11:15:03+00:00

All students who hire accommodation in a shared apartment have to respect the following rules and conditions.

    1. The student will be responsible for any breakages and damages that may be caused by negligence or intentionally. If there is damage and none of the tenants of the apartment will be responsible, the cost of the repair will be divided among all the students of the apartment.
    2. On the day the keys are collected the student will have to pay 150,00€ as a deposit, which will be returned at the end of the stay and 25€ for final cleaning, which will be done once the student leaves the accommodation. In any case, the student will have to respect the weekly cleaning rules established by the flat and flatmates.
    3. Garbage has to be taken out every afternoon to prevent unexpected friends (ants/cockroaches,.).
    4. In case the tenant/housekeeper of the cleaning week does not want to clean, a cleaning person will be called. The cost will be paid by the tenant (€25.00 minimum service).
    5. Each tenant needs to clean the kitchen after use.
    6. In case of serious disciplinary misconduct or repeated misbehaviour, the student may be expelled from the accommodation without any right to a refund.
    7. If the damage was caused by third parties, all expenses will be charged to the student, who will lose all rights to a claim.
    8. The abandonment of the accommodation in imperfect cleaning conditions will be punished with the amount of the deposit.
    9. Parties in the apartment are totally forbidden.
    10. It is not permitted for anyone outside the flat to sleep without prior consultation with the school.
What are the rules and conditions of host family accommodation?2023-12-13T11:14:28+00:00

All students who book accommodation with a host family must respect certain rules in order to establish a good coexistence:

  1. Do not make noise (slamming doors, shouting)
  2. Peace and quiet are requested after 23:00.
  3. Showers: it is recommended 1 shower per day and late-night (until 23:00).
  4. Washing machine: 1 washing service/week is available. Please do not hang wet clothes on the terraces/windows/doors;
  5. Family lunch/dinner times must be respected and the student must adapt to them. In case you do not wish to participate, you need to give at least 24 hours notice to the host family. See schedule table:
  6. Meals are prepared according to Spanish customs, for this reason, the student needs to understand that the meals are not the same that are prepared in their country of origin. Breakfast includes: cereal, milk/coffee/tea, butter toast, jam, cheese or croissant, and muffins.
  7. The kitchen space is reserved only for the mother/father of the family. Students cannot use the appliances without permission from the host family.
  8. You cannot take food/drink without asking the family.
  9. Inappropriate behaviour, or any damage caused in the host family’s home by the student, may result in the student’s expulsion from the study programme. Under no circumstances will ELCANO SCHOOL S.L. refund the money for the programme or be responsible for the economic costs that this may entail.
  10. Students are not allowed to invite strangers or students from other host families to the host family’s home.

Schedule
Lunch14:00 – 14:30
Dinner20:30 – 21:00

*Continuous communication between the host family and the student is essential.

Additional terms and conditions for minor students staying with a host family:

1. Evening arrival times at the host family’s home are predefined and agreed in advance. The mother/father/legal guardian of the student will have to fill in the registration form in which they will have to fill in the section on nights out at least 7 calendar days before the start of the study programme. In any case, the family is obliged to wait for the pupil until 23:00. After this time, the school and the families are not responsible for the arrival of the student. In the event of a late arrival time before 23:00, the arrival of a student under the influence of alcohol or other substances or in any other case that may pose a problem for the safety of the student or the family, the family will immediately notify the school and the school will notify the student’s parents/guardians.

2. The consumption of alcohol, tobacco or other substances is strictly forbidden for underage students during the stay of the trip both inside and outside the school and host family premises. 2. The consumption of alcohol, tobacco or other substances is strictly forbidden for underage students during the stay of the trip both inside and outside the school and host family premises. Under no circumstances will ELCANO SCHOOL S.L. refund the money for the programme or be responsible for the economic costs that this may entail.

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