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Frequently Asked Questions (FAQ)

How can I enrol and pay for the course?
Is it important to take the level test?
What are the groups’ timetables and students’ responsibilities?
When is the school closed?
How can I cancel the course?
What do I need to know about the accommodation?
Will I need a visa?
Will I need travel insurance?
What are the private classes like?
What are the attendance rules?
How is my personal data protected?
How can I file a complaint?

How can I enrol and pay for the course?

To sign up for a course in our Spanish school, you can easily register either online on our website, send us the registration form by e-mail ( inscription@escuela-elcano.com ) or do it in person at the administration desk of our school. You also need to take the level test on our webpage before the course starts so that we can allocate you in the right group according to your Spanish level. After we have accepted your enrolment, you will need to pay a reservation fee (150€ for the course or 200€ for course + accommodation), which is non-refundable.

The payment for the course should be transferred at least one week before the start of the course. The deposit for accommodation is 50€ and should be paid on your first day at school. The deposit will be refunded at the end of your stay unless you break any of the school or accommodation rules.

METHODS OF PAYMENT:

IMPORTANT: Once you have made the payment, please send us a confirmation email!

BANK TRANSFER (please chose a bank transfer which is free of charge) to:

  • Account holder: ELCANO SCHOOL, S.L.
  • IBAN: ES67 1465 0100 9419 0067 3616
  • SWIFT/BIC CODE: INGDESMMXXX
  • Reference: INVOICE NUMBER

ONLINE PAYMENT VIA OUR WEBPAGE

Enter the registration platform on our website and follow the instructions:

— Select the desired service (course, course+accommodation, …)
— Send the complete enrolment documents
— Pay by credit card

Once we have received your payment, we will send you a confirmation e-mail with detailed information about your course and accommodation, if applicable. It is very important to provide us with the correct e-mail address, so we can easily get in touch with you about any changes to your enrolment. If you require accommodation, you should take into consideration that the availability of student flats is limited during high season.

Please keep all the receipts for your records, you may need them when you arrive. It is possible that some supplements need to be paid on the first day at school. If you are staying in a flat offered by the school, you need to provide us with your credit card number in case of considerable damage to the flat or loss of keys.

Is it important to take the level test?

Yes, it is important that every student takes the level test on our School’s website (www.escuela-elcano.com), if he/she already has some knowledge of Spanish. The test should be taken at least one week before the start of the course, after you have received the confirmation of enrolment. The test will help us determine your level of Spanish and place you in the correct class. If you do not take the test we cannot guarantee that you will be placed in the appropriate group according to your level. Every Elcano student will receive the information about their language level and class timetable before the start of the course.

What are the groups’ timetables and students’ responsibilities?

The intensive course groups consist of 3 to 10 students. Other Elcano courses can have groups of 4 to 15 students. If, at the beginning of a contracted course, there are less than the minimum of 3 students, the school reserves the right to change the course into private classes, taking into account the educational objectives and reduce the academic hours of the course by 50%. The learning programme will remain the same and the students will receive the same content of the course, and can benefit from smaller groups and more personal learning in a shorter period of time.

The timetable or schedule of the courses is divided into three possible blocks, but the school cannot guarantee a specific one. It depends on various circumstances, such as the courses that are currently running, number of students, Spanish level, and type of course etc. The timetables will be available one week before the course starts. The Intensive courses take place from Monday to Friday, and can be started on every Monday. For other courses, please check the school’s annual calendar.

The minimum age to attend in Elcano courses is 17 years, except for private lessons and special courses for young people. The school retains the right to make exceptions. All students must respect the academic norms and conduct themselves according to the rules established by J. S. Elcano School during classes, activities and in the accommodation. In extreme cases of violation of law or misconduct, the School reserves the right to expel a student. The course fee will not be refunded.

When is the school closed?

The school is closed for Christmas holidays from 23rd December until 6th January and national and regional bank holidays. These days will be partially reimbursed if they coincide with intensive courses. Please keep yourself informed on our website. Reimbursement will not apply to any other course types.

There will not be any reduction in course fees if the student commences or finishes mid-week nor for any national or local bank holidays that coincide with a course, unless otherwise communicated by the school.

How can I cancel the course?

The enrolment fee is non-refundable (50€ administration and material, 100€ reservation fee, 50€ reservation of accommodation, if applicable).

If you have already paid the total amount of the course price, we will reimburse it in full (except reservation fee) if you cancel in written form at least 15 days before the course is due to start. All the transfer expenses will be paid by the person who cancels. To cancel, please notify us via contact@escuela-elcano.com. In case of cancellation less than 30 days before the start of the course, we will not reimburse the course fees.

What do I need to know about the accommodation?

In addition to the course and student accommodation fees, students must also pay a deposit of 50€ for the accommodation, which is refundable upon completion of the course providing the following conditions are met:

  • Leaving the accommodation perfectly clean and tidy as per the clean-up plan and school rules
  • The student must be in the flat at the agreed time to receive the refund

If a student causes any damage to the accommodation he/she must immediately notify the School. If on arrival at the flat, the student notices any damage caused by previous occupants and does not give notice on the first opportunity, he/she might be held responsible for the damage. If none of the occupants take responsibility for the damage, the cost of repairs will be divided evenly among all of the occupants.

There are basic rules of behaviour in the student accommodation. In extreme a student may be expelled without a refund. Along with the course and accommodation fees the student has to pay 50€ deposit, which will be refunded under the conditions of “Basic Rules of Behaviour”:

  • Special care must be taken not to disturb the neighbours between midnight and 8 a.m.
  • Maintaining order and cleanliness in the room and communal areas.
  • The student is responsible for any damage to the flat, whether intentional or not.
  • If no one in the flat takes responsibility for the damage, the reparation costs will be divided between all occupants.
  • In case of serious lack of discipline, continuous bad behaviour, parties in the flat etc. the student may be evicted without recompensation of rent or deposit paid.
  • In case of any damage due to third parties all expenses will be paid by the flat occupants.
  • In case of leaving the accommodation in bad conditions or dirty, the student will lose the deposit.
  • It is forbidden to have parties in the flat.
  • It is forbidden for other people to spend the night in the apartment, without notifying the school.

The rent of flats with air conditioning includes an additional charge for responsible use of electricity (100kw/week). When moving out, the student has to check the electricity meter. In case of excessive usage the student will have to pay extra.

Will I need a visa?

Students from EU countries as well as from Norway, Liechtenstein, Iceland and Switzerland DO NOT REQUIRE VISAS to enter Spain or to live there. A valid passport or identity card is sufficient.

Students from the United States, Canada, Brazil, Israel, Japan, New Zealand and Australia do not require visas to enter Spain and are allowed to stay there FOR 90 DAYS WITHOUT A VISA. For a longer stay you must apply for a visa. You can do this directly in Spain. Otherwise, you can easily contact the Spanish Embassy or the Spanish consulate in your home country and apply for a visa there. Once in Spain, an extension of the visa or residence permit can be requested at the «Policía Nacional» (National Police).

Students from other countries DO NEED A VISA to enter Spain. You can contact the Spanish Embassy or the Spanish consulate in your home country and apply for a visa there.

J.S. Elcano Spanish School will provide the students with all the necessary documents for visa application once the full amount of the course fees is paid. The documents we can provide are:

– Invitation letter
– Confirmation of participation in a course of the Elcano Spanish School
– Receipt with the total price of the programme

These documents only confirm the student’s enrolment in a course at our school and have always the same validity as the duration of the course, without any exception. In case of urgent need of original documents, we will send them to the student at their own expense.

In case the visa application is refused, we will reimburse the course fees except the 10% of total amount in concept of administration fee, if the student provides us with the official visa refusal document at least 15 days before the course is due to start. If the student fails to send us the document in time, they will lose the right for reimbursement.

If the student cancel the course we will reimburse it in full, except 10% in concept of administration fee. The student will need to inform us at least 30 days before the course is due to start in other case the student will lose the right for reimbursement. The email for cancellation is inscription@escuela-elcano.com

Will I need travel insurance?

The amount paid for the course does not include any insurance. The student is responsible for buying his/her own health, accident or, if desired, third party liability insurance.

It is advisable for every student to arrange a travel insurance in his/her own country, which also includes a health and social insurance. Citizens from EU member states get medical assistance with the presentation of their national insurance card (E-111 European Health Insurance Card with EU mark). Please consult your insurance company before going to Spain.

Non-EU citizens should seek advice in the insurance companies or in the Spanish embassy in their own country.

The Elcano school, its employees and representatives accept no liability for personal injury, loss of or damage to personal property on the school’s premises, in the accommodation or during school trips, whether by fire, burglary, theft or otherwise. This condition also applies to public and private places when students are on school trips or excursions.

The Elcano School has a cooperation agreement with the MAPFRE insurance company and can help you arrange travel insurance policies, if required.

What are the private classes like?

The duration of private classes is 60 minutes. The enrolment fee and learning materials are included in the price. You can pay for the class at the end of each lesson or get a bonus package for private courses of 15, 30 or 45 lessons. This bonus can only be used by one person and is valid for 9 months. You will receive a coupon booklet with 15, 30 or 45 vouchers at your first day in the Elcano Spanish School. It is obligatory that you give a voucher to the teacher at the end of every lesson.

You need to book the class at least 48 hours in advance considering the availability of the centre. Cancellations must be made at least 24 hours in advance. If you fail to do so or do not notify us at all you will lose the lesson from your course. To cancel your class, please notify your teacher or write us via inscription@escuela-elcano.com. The classes are not refundable.

What are the attendance rules?

In case of absence of the student during the course it cannot be made up or be refunded. At the end of the course a certificate of attendance is given to each student, but only when the minimum of 85% of the course were attended.

How is my personal data protected?

The company uses your data to provide the requested service and to perform the invoicing of the same. The data provided will be kept for as long as the commercial relationship is maintained or during the years necessary to comply with legal obligations. The data will not be given to third parties except in cases where there is a legal obligation. You have the right to obtain confirmation of whether ELCANO SCHOOL, S.L is in possession of your personal data, in which case you have the right to access your personal data, rectify inaccurate data or request its removal when the data is no longer necessary.

ELCANO SCHOOL, S.L additionally requests your authorization to offer products and services related to those previously solicited and to retain you as a customer.

How can I file a complaint?

In case of any problem or complaint about the course or accommodation, the student must let the school know in writing within 3 days of the incident.

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